On-Line Return Policy
Columbia realizes that internet shoppers have a wide range of choices in where to shop for marking tools. Columbia makes every effort to provide the best and highest quality industrial marking products. Unused product from the online store may be returned back to Columbia for a full refund less a $30 restock and QC charge. This does not apply to custom tooling orders. To process your request as efficiently as possible, in the event that you need to return an item, please note our return policy:
Please use Return Request for a Return Authorization number
(returns will not be accepted unless accompanied by this number) and be sure to write your RA number on the shipping label.
-Always include a copy of your invoice or packing slip.
-Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
-Materials returned after 30 days from date of shipment will not be accepted.
-C.O.D. returns will not be accepted.
-Altered or etched items will not be accepted.
Computer Software: Unopened software may be returned for credit. Opened software will be replaced only if defective.
Repairs: Please email our Technical Service department at firstname.lastname@example.org to see if the problem can be resolved over the phone, or if an appointment needs to be set up.